Personal privacy is important to Pitney Bowes (referred to as "we" or "us" in this policy) and the purpose of this policy is to describe what personal information we may collect, how we use it, whether we disclose it to anybody else, how long we keep it, and how an individual can request access to his or her personal information or obtain more information about Pitney Bowes privacy policies and practices.
Personal information means any information about an identifiable individual as defined from time to time in applicable privacy legislation, but does not include the business title, address, telephone number or facsimile number of an employee of an organization. It also does not include an individual's home address and telephone number if these are published in a telephone or other directory.
Pitney Bowes refers to Pitney Bowes of Canada Lt., PCAN Mailing Solutions Inc. and Printlinx Corporation> Accountability
> What personal information do we collect?
> The security of personal information is important to us
> How do we use personal information?
> Sometimes we have to share personal information with others
> How long do we keep personal information?
> What can you do if you want to limit the use to which we put your personal information?
> Requesting access to personal information
> Questions? Concerns?
We are responsible for the personal information under our control and we have designated a Chief Information Office ("CIO") who is responsible for our compliance with this policy and with privacy legislation. If you wish to contact the CIO, you can do one of the following:
- by telephone: 1-800-461-9249
- by facsimile: 1-905-619-7839
- by email: MrBowes.Canada@pb.com
- by mail:
Pitney Bowes Canada
Customer Response Centre
Attention: Chief Information Officer
314 Harwood Avenue, Suite 200
Ajax, Ontario L1S 2J1
What personal information do we collect?
When you or your company or business enter into a lease or contract with us for the provision of services, products or equipment, we may collect some or all of the following information which may be personal information:
- name, address and telephone number
- e-mail address and facsimile number
- Business information relating to the operation of your business
- Banking information, including name and address of bank and account numbers
- credit card information
- social insurance number
- credit information as provided by credit reporting agencies or trade references
Provision of a Social Insurance Number is optional. However, you should be aware that most Credit Reporting Agencies use the Social Insurance Number as a unique identifier to ensure proper identification when conducting credit reviews and preparing credit reports. If you do not wish to provide your Social Insurance Number, our ability to obtain a timely and accurate credit report may be affected.
The security of personal information is important to us
How do we use personal information?
Personal information may used by us to undertake credit checks in order to determine credit worthiness (both to determine initial credit worthiness and, if necessary to update credit worthiness), to administer the lease, rental, line of credit or other contract with us and to provide other services, such as an assessment of your or your company's business needs, advice as to products, services and equipment that we can provide to you or your business and information about other products that we believe will be of interest to you or your business. We may also use customer names in testimonials for our products and services. As outlined below, if you do not want your personal information used for any of these purposes, you can contact us.
Sometimes we have to share personal information with others
We do not sell personal information to third parties. We do provide personal information to consumer or credit reporting agencies in accordance with applicable provincial law. We may also share some or all of the personal information which we collect with service providers who assist us in providing our products and services. Such service providers might include operators of call centres or companies that print documents for us. In these cases, we ensure that such service providers are contractually bound to protect such personal information and not to use it or disclose it for any purpose other than to provide services to us. We may also disclose personal information where we are required or permitted by law (including foreign laws) to do so.
How long do we keep personal information?
We retain your personal information only as long as we require it to provide the products, services and equipment which you have purchased/rented/leased from us and to maintain an appropriate historical record of our relationship with you. If there are legal requirements relating to the period of time which we must retain your personal information, we comply with those requirements.
What can you do if you want to limit the use to which we put your personal information?
Most of the personal information which we collect is necessary for us to provide the products, services and equipment which have been purchased/rented/leased from us. Similarly, we must disclose personal information as described above in order to deliver those products, services and equipment. If you do not want us to use or disclose your personal information in a particular way, please contact CIO, as described above, and we will be pleased to discuss with you how we can limit collection, use or disclosure of personal information.
Requesting access to personal information
An individual has a right to access the personal information which we have about him or her and to request that personal information which he or she believes to be inaccurate be corrected. If you wish to access your personal information you should contact our CIO, as described above, who will be pleased to assist you.
> Normal Web Site Usage
> Collection of Personal Information
> Use of Personal Information
> Disclosure of Personal Information
> Electronic Mail Sent to Us That Contains Personal Information
> Retention of Personal Information
> Access to Collected Personal Information
> Addition Information
The only information Pitney Bowes collects and stores during normal Web Site usage is the name of your Internet Service Provider, the web site you last visited, the pages you request and the date and time of those requests. Pitney Bowes uses this information to generate statistics and measure site activity to improve the usefulness of customer visits. During normal Web Site usage, Pitney Bowes does not collect or store personal information such as name, mailing address, email address or phone number.
Collection of Personal Information:
The amount and type of personal information, such as your name, mailing address, email address or phone number, that we collect about you during visits to this Web Site depends on how you use this site. Pitney Bowes collects personal information from you in the following circumstances:
- when you register on our Web Site;
- when you purchase, order, return or request information about our products and services through our Web Site;
- when you enter a contest, sweepstake or promotion through our Web Site;
- when you contact our Customer Response Centre;
- when you participate in interactive on-line activities; and
- to provide you with a service or correspondence such as mailed brochures, if you provide your consent.
Registration on the Web Site is required in order purchase products and/or services. When you register, you may be asked for personal information such as your first and last name, email address, phone number and a user name and password that you select. We collect this information in order to identify who you are and provide you with the product or service you requested. If you register on My Account in order to manage your equipment inventory, your Corporate Administrator (if applicable) will have full access to your account activities and may modify your administrative rights. When you register online, you will be given an opportunity to sign-up to receive information about Pitney Bowes' products and services, and information about the products and services of Pitney Bowes' select marketing partners. You may remove yourself from any marketing list by contacting us as email@example.com or by following the instructions at the bottom of each communication. You may also update or change your email preferences by visiting My Account.
When you purchase products through this Web Site, we collect your credit card and other payment information and keep a history of your purchases. We use this information to process your orders, to better assist you when you visit or contact us in the future, as well as to improve our product and service offerings. When you return merchandise purchased through this Web Site or request a refund or exchange, you may be asked to provide certain personal information, including your name, email address, mailing address and phone number. We collect and use this information for fraud prevention purposes.
When you call one of our Customer Response Centre about a product, delivery, a billing question or for customer service, you may be asked for information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number. We may retain this information to assist you in the future.
Use of Personal Information
Any personal information collected from you is primarily used to fulfil your requests for products, services, information or participation and to improve the products and services Pitney Bowes provides. Whenever Pitney Bowes requests such personal information Pitney Bowes will clearly explain how it will be used. With your consent, this personal information may also be used for Pitney Bowes' marketing and promotional purposes, including directing promotional literature to your attention. If at any time you tell us that the personal information should not be used as a basis for further contact, Pitney Bowes will respect your request. You can contact us to make such a request by contacting us at firstname.lastname@example.org.
Disclosure of Personal Information
Except as stated herein, or as provided for in the Pitney Bowes Terms and Conditions of Use, Pitney Bowes will not disclose any of your personal information to any third party except (a) when such information is transferred to a purchaser of all or substantially all of Pitney Bowes' business interests, or (b) when Pitney Bowes believes, in good faith, that such disclosure is reasonably necessary to (i) comply with law, or (ii) as permitted by applicable privacy legislation.
Pitney Bowes will share aggregated demographic information about its customers, sales, traffic patterns, and related site information with reputable third-party vendors including our partners and advertisers. This information is not linked to any personal information of an identifiable individual. Examples include reports on how many times a certain page was viewed, or how many distinct users used the Web site.
Electronic Mail Sent to Us That Contains Personal Information:
Internet users may decide to send personal information to Pitney Bowes in, for example, a message relating to their Pitney Bowes vehicle or to a Pitney Bowes credit product or service. Pitney Bowes will only use this personal information to identify the user as a Pitney Bowes customer and to determine how to respond to the electronic mail. Pitney Bowes will not use this personal information other than to resolve the matter identified in the email.
Cookies are files that your web browser places on your computer's hard drive that permit us to tell whether you have accessed the Pitney Bowes Web Site previously. Pitney Bowes uses a persistent cookie to help save and retrieve usernames used on our Web Site. Pitney Bowes issues a session cookie only to record encrypted authentication information for the duration of a specific session. The session cookie does not include either the username or password of the user.
This privacy statement applies solely to information collected during your use of this Web Site. This Web Site contains links to other sites. When you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies. While Pitney Bowes supports the protection of privacy on the Internet, Pitney Bowes is not responsible for the actions of third parties or for their privacy practices. Pitney Bowes encourages its users to be aware when they leave its site and to read the privacy statements of each and every Web site with which they interact.
Pitney Bowes uses industry-standard technologies when transferring personal information to and receiving personal information from its Web Site users to help ensure the security and confidentiality of that data. Online access to your personal information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. Pitney Bowes will never ask you for your password in any unsolicited communication.