Pitney Bowes is not reliant on a dealer network to service and maintain our equipment. We do it ourselves. Which means we can tailor the services we offer to the specific needs of our customers. It also means that you can be assured of consistent, reliable service. And that translates to maximum productivity from your Pitney Bowes equipment. Here's a listing of our Advanced Customer Service Solutions:

• National Customer Response Centre -- We realize your business operates outside the hours of 9 a.m. and 5 p.m. That's why our knowledgeable, bilingual Customer Support Representatives are at your service from 8:00 a.m. to 8:00 p.m. EST. They'll assist you with any service questions you may have, if necessary dispatch a technician, and even take your supplies order. Just one toll-free call is all it takes.
• Comprehensive Service Plan -- Our Comprehensive Service Plan was truly designed with our customers in mind. Service Plan customers' calls always receive top priority. As a Service Plan customer, you'll receive unlimited service calls, plus all the parts, labour and travel time necessary to get you up and running again FAST. Our Service Plan includes:
  • All parts and labour to maintain your equipment at peak performance
  • Unlimited access to our Diagnostic Support Team for advice and assistance
  • Rapid response times and a call within two hours
  • "Loaner" equipment if required.
• FIELDWATCH -- Unique to Pitney Bowes, this advanced technology-based system links our entire service network and provides our technicians instant access to your service history for faster, more efficient customer service.

  Hand-held computer terminals make it possible for our representatives to update your records instantly, order parts and supplies on the spot, and make on-site diagnostics tests.

• Estimated Time of Arrival (ETA) -- Our ETA program assures that one of our technicians will respond to your call within two hours to provide specific details on when you can expect service to begin.
• Specialized Service Packages -- Our total support package for logistics customers includes hardware maintenance, toll-free modem diagnostics as well as a 1-800 Helpline. In addition, we ensure that your system is kept current with the latest carrier rate and service updates.
• Value-Added Maintenance Service for Copier Systems -- We believe an ounce of prevention is worth a pound of cure. So, to ensure your copier operates at peak performance we have developed a customized copier service program. Parts are monitored on each service call and are replaced as required, so that worn parts are identified before problems develop. It's just another way to ensure that your copier operates at peak performance levels.