Portrait Interaction Optimizer
A packaged application that sits behind your existing systems to provide the most accurate, targeted sales, service and retention offer, for each individual customer, at the specific moment of interaction, whatever the channel.
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Deliver best-next-action recommendations in real-time during each customer interaction.
Portrait Interaction Optimizer enables customer data to be connected across siloed business units and disparate channels, without duplication, and multiple customer channels can be managed from a single view. Analytically driven recommendations take the guesswork out of interactions with contextual capability guiding live agents throughout the duration of the dialogue.
Campaigns can be added or changed "on the fly" for immediate impact, and a simulation capability allows marketers to perform rapid "what if" analysis to determine the right campaign mix - before placing into production.
More intelligent, better informed interactions enable organizations to:
NOTICE: Because we offer many custom solutions, it is our policy not to post pricing on our website. Please contact our knowledgeable staff to select and price products that fit your organization's budget, number of users, IT environment, data requirements, support and training needs. We apologize for any inconvenience.
Deliver best-next-action recommendations in real-time during each customer interaction